Campaign - Radiator Fan Motor/Blade Replacement: Overview
Recall CircularCode: TJ
November 1995
Subject:
1993-95 Model Volkswagen VR6 Vehicles
Replace Radiator Fan Motor / Fan Blade
Dear Volkswagen Dealer:
This is to inform you of the initiation of a voluntary recall campaign for 1993 through 1995 model Volkswagen VR6 vehicles. The recall involves the replacement of the radiator fan motor and/or fan blade.
Defect Description
It is possible that the radiator fan could fail because of:
A. an improper fan motor shaft material composition combined with a possible loss of the fan motor blade lock nut torque on early model vehicles, or
B. a possible loss of the fan blade lock nut torque, on later model vehicles.
Vehicle Identification Number
The VIN ranges and model numbers of the affected vehicles are as follows:
Passat: WVW_ _ _3_ _PE107979 - WVW_ _ _3_ _SE158684
3128R6; 3128R9; 3128P5; 3128P8; 3128Q5; 3128Q8;
3158R6; 3158R9; 3158P5; 3158P8; 3158Q5; 3158Q8;
3A26Q5; 3A26Q8; 3A26D5; 3A26D8;
3A56Q5; 3A56Q8; 3A56D8
GTI / Jetta: 3VW_ _ _1H_PM000001 - 3VW_ _ _1H_SM095226
(GTI) 1H1684; 1H16T4; 1H16Y4; 1H13M4; 1H13Q4; 1H1324;
(Jetta) 1H2753; 1H2754; 1H27T3; 1H27T4; 1H2NT3; 1H2NT4
Corrado: WVW_ _ _50_PK004957 - WVW_ _ _50_ RK004001
5090C4; 5090C8; 5090D4; 5090D9
Please note that the above VINs represent the lowest and highest serial number range of affected vehicles. Use of the V-Crest campaign inquiry system will allow you the determine whether or not a particular vehicle requires the corrective work.
Remedial Action
The repair consists of either the replacement of the complete radiator fan motor, including fan blade and lock nut assembly or the replacement of the fan blade and lock nut.
Owner Notification Mailings
Volkswagen will mail first class notification letters to all known owners of affected vehicles, commencing on or about November 9, 1995. A copy of the owner letter is included in this circular.
Vehicle Allocation
Enclosed with the recall circular copy addressed to the attention of the Service Manager, will be a computer list containing information of vehicles and owners who may reside within your area of influence.
IMPORTANT:
The listing includes owner names and addresses obtained from state motor vehicle registrations. Under the law of some states, including regulations set forth by the California Department of Motor Vehicles, vehicle registration information may only be used for recall purposes. Use for other reasons may constitute a violation of state law.
Limitations on Sale or Lease of Certain Vehicles
Section 154(d) of the National Traffic and Motor Vehicle Safety Act of 1966 mandates that dealers correct, prior to delivery for sale or lease, any vehicle which falls to fails to comply with an applicable Federal Motor Vehicle Safety Standard or which contains a defect relating to motor vehicle safety. It is, therefore, imperative that any vehicle in your used car inventory and affected by this recall is corrected prior to sale.
Parts Information
Beginning on or about November 2, 1995, Volkswagen will ship to dealers and initial supply of recall parts as follows:
Quantity Description Part Number Applicable Model(s)
1 Fan Motor Assy 100 959 455L Corrado
1 Fan Motor Assy 100 959 455AF Passat (1993/94 model)
1 Fan Blade 1H0 959 465C GTI/Jetta
1 Fan Blade 3A0 959 465B Passat (1995 model)
1 Nut 1H0 959 484 All (except 1993 / 94 Passat and Corrado
1 Clip 867 201 687 Passat - Std. Trans. (1995 model)
1 Belt 3A0 119 137B Passat (1995)
1 Belt 1H0 119 137A All (except 1993 / 94 Passat)
1 Seal 1H0 820 749B All
Please note that at the beginning of the action only a limited supply of some of the above recall parts will be available. therefore, make sure that you have parts available, upon scheduling your customer appointments. Volkswagen will continue monthly automatic allocations of additional parts to you, according to your vehicle allocation; hence, please refrain from ordering any of these parts for your dealer parts inventory.
Time Allowance/Reimbursement
To ensure proper payment, be sure to use the correct reimbursement code applicable to the work performed. It is important to note that recall claims will only be paid for the actual work performed.
Data Entry Procedure
DAMAGE TIME
CODE UNITS WORK SCOPE
Fan motor previously replaced
with Bosch motor 100 959 455F or 100 959 455L
- No Replacement Required
- Wash car
TJ11 20 T.U.
(1993 / 94 Model) PASSAT
- Replace radiator fan motor assembly
- Replace belt
- Install clip, where necessary
- Wash car
TJ12 160 T.U. 1 Fan Motor Assy 100 959 455AF
1 Belt 1H0 119 137A
1 Seal 1H0 820 749B
(1995 Model) PASSAT
- Replace radiator fan blade
- Replace lock nut
- Replace belt
- Install clip, where necessary
- Wash car
TJ13 160 T.U. 1 Fan blade 3A0 959 465B
1 Lock Nut 1H0 959 484
1 Belt 3A0 119 137B
1 Clip 867 201 687
1 Seal 1H0 820 749B
GTI/JETTA
- Replace radiator fan blade
- replace lock nut
- Replace belt
- Install clip, where necessary
- Wash car
TJ14 220 T.U. 1 Fan Blade 1H0 959 465C
1 Lock Nut 1H0 959 484
1 Belt 1H0 119 137A
1 Seal 1H0 820 749B
CORRADO
- Replace radiator motor assembly
- Replace belt
- Wash car
TJ15 220 T.U. 1 Fan Motor Assy 1H0 959 455L
1 Belt 1H0 119 137A
1 Seal 1H0 820 749B
!IMPORTANT:
Must enter $7.00 in Sublet Labor field for Washing/Cleaning vehicle.
Must enter $25.00 in Loaner field, if applicable.
For all vehicles which, according to your information are unreachable, please enter into the system one of the codes indicated below, as applicable:
TJ 20 Customer Refused Repair
TJ 30 Total Loss
TJ 40 Vehicle Stolen
TJ 50 Vehicle Left U.S.
TJ 60 Customer Moved - No Forwarding Address
TJ 70 Vehicle Sold - New Owner Unknown
Customer Reimbursement Request
Should a customer inquire about possible reimbursement for out-of-pocket expenses incurred for previous repair to the radiator fan motor assembly, please instruct the customer to make a copy of the repair order and mail the original, together with a cover note, to:
Volkswagen of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Attn: Customer Relations - 2F02 (TJ)
Additional Campaigns
Some of the vehicles may be involved in an additional campaign(s). If so, the respective campaign code has been printed on the recall authorization form, as well as on your vehicle allocation list. In the interest of minimizing customer inconvenience, please ensure that any such additional campaign(s) is performed at the same time. For verification, always check your V-Crest recall system. The V-Crest is the only campaign verification system; other systems are not valid.
Vehicle Verification
All affected vehicles will be entered into the V-Crest system at the time of the initial owner notification. Dealers should inquire as needed.
Dealer Obligation
To ensure customer satisfaction, as well as minimize inconvenience, dealers are urged to service each vehicle at the scheduled service appointment time and make sure that each vehicle is returned to the customer washed and cleaned inside. Do not let customers wait longer than necessary during service of the vehicle. If a customer, indeed, is inconvenienced, offer a loaner vehicle. Every effort should be made to reduce inconvenience to customers.
VWoA is determined to complete as many vehicles as possible within six (6) months of initiation. We will mail a gift to those customers who comply within this time frame. For this reason, we ask that you please ensure that claims are entered into the system in a timely manner after you have completed this recall. This will enable us to send gifts to qualifying customers without delay. Dealers are to service each vehicle subject to this recall at no charge to owners, regardless of mileage, age of vehicle, or selling dealer, from this time forward.
Service Help
If you have any questions regarding this recall or any other recall or service action campaign, please feel free to contact me at (810) 340-4850 or John Von Hollen at (810) 340-4858.
Dealer Personnel Information
Please make sure that every person in your dealership who has recall-related responsibilities receives a copy and is familiar with this communication.