All Region/Private Distributor General Managers
89toyota07August 24, 1989 TMS-SVC:185
TO: ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERS
SUBJECT: SPECIAL SERVICE CAMPAIGN - K03
Toyota will notify the owners by mail that certain 1988 and 1989 Celica All-Trac Turbos have the incorrect vacuum hose information label affixed to the underside of the engine hood and request the owners to affix the correct label over the incorrect label.
The following vital information is provided to inform you and your staff of the campaign schedule and your degree of involvement required:
1. Dealer, Owner Notification
^ Dealer notification package mailing date: August 24, 1989 (Copy attached)
^ Owner notification letter mailing date: August 31, 1989
2. Number of Vehicles Involved in Your Region
^ Nationally, there are approximately 2,100 total vehicles involved. Please refer to the enclosed SSC K03 summary report, by region/district/dealer. The list indicates the number of vehicles involved in this campaign in your region.
^ This list may be utilized by your staff for future follow-up.
^ Since the correct labels, with installation instructions, are being mailed directly to the owners, region and dealer involvement should be minimal.
Please review this entire special service campaign package with your staff and make sure that all appropriate personnel are completely familiar with its contents so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Your cooperation in this matter would be greatly appreciated.