Descpription

89toyota04

To: All Toyota Dealers
(Please distribute to Parts, Service and C/R Managers)

Subject: Special Policy Adjustment Program for 1983 Camry


The Special Policy Adjustment for 1983 Camrys experiencing possible brake pedal pulsation was announced in May, 1988. A condition of the program, as explained in the SPA bulletin and customer letter, was that repairs or reimbursements were to be made within 12 months of the notification. For 1983 CAMRY owners, this 12 month period will expire at the end of July, 1989.

In the event that requests for repairs or reimbursements are received beyond the 12-month time limit, the following guidelines will apply:

Category Condition Resolution

1 Owner states notification was Perform inspection and repairs
not received and requests repair or verification of reimbursement
or reimbursement. request as necessary. (See
Claim Preparation Instructions -


Revised)


2 Owner was unable to have repairs Perform inspection and repairs
performed due to unavailability of as necessary. (See Claim
parts or available scheduling at Preparation Instructions -
your dealership. NOT APPLICABLE Revised)
FOR REIMBURSEMENT REQUESTS.


3 Owner received notification but Advise owner that time period
did not make attempt to contact has expired and repairs would be
dealer within the 12 month time at the owner's expense.
period. District Service Managers
do not have authority to extend this
Special Policy Adjustment for these owners.
Claim Preparation Instructions:

Follow all procedures as outlined in Special Policy Adjustment Claim Preparation Instructions - 1983 Camrys (Brake Pulsation).

In addition, the following information must be included:

^ DSM authorization required on all claims (including self-authorized dealers).

^ Category 1: T1 of 55 is required

^ Catenory 2: T1 of 56 is required