All Region/Private Distributor General Managers
88toyota14October 24, 1988
TO: ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERS
SUBJECT: SPECIAL CUSTOMER CARE PROGRAM FOR CAMRY - SSC #J02
On October 28, 1988, additional 1984 and the first wave of 1985 Camry owner notifications will be mailed.
Please refer to the enclosed owner notification dealer summary report for the vehicles involved in your area, this report may be utilized by your staff for future follow up.
In the interest of maintaining total customer satisfaction, your dealers should consider taking extra steps such as extended hours, special work policies, etc. to complete brake pedal pulsation repairs without sacrificing their abilities to take care of their regular customers.
Please ensure that all appropriate personnel are completely familiar with the entire Special Customer Car Program so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Your cooperation in this matter would be greatly appreciated.
November 9, 1988
TO: ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERS
SUBJECT: SPECIAL CUSTOMER CARE PROGRAM FOR CAMRY - SSC #J02
On November 16, 1988, additional Camry owner notifications will be mailed.
Please refer to the enclosed owner notification dealer summary report for the vehicles involved in your area, this report may be utilized by your staff for future follow up.
In the interest of maintaining total customer satisfaction, your dealers should consider taking extra steps such as extended hours, special work policies, etc. to complete brake pedal pulsation repairs without sacrificing their abilities to take care of their regular customers.
Please ensure that all appropriate personnel are completely familiar with the entire Special Customer Care Program so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Your cooperation in this matter would be greatly appreciated.
November 23, 1988
TO: ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERS
SUBJECT: SPECIAL CUSTOMER CARE PROGRAM FOR CAMRY - SSC #J02
On November 30, 1988, additional Camry owner notifications will be mailed.
Please refer to the enclosed owner notification dealer summary report for the vehicles involved in your area, this report may be utilized by your staff for future follow up.
In the interest of maintaining total customer satisfaction, your dealers should consider taking extra steps such as extended hours, special work policies, etc. to complete brake pedal pulsation repairs without sacrificing their abilities to take care of their regular customers.
Please ensure that all appropriate personnel are completely familiar with the entire Special Customer Care Program so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Your cooperation in this matter would be greatly appreciated.
December 20, 1988
TO: ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERS
SUBJECT: SPECIAL CUSTOMER CARE PROGRAM FOR CAMRY - SSC #J02
On December 29, 1988, additional Camry owner notifications will be mailed.
Please refer to the enclosed owner notification dealer summary report for the vehicles involved in your area, this report may be utilized by your staff for future follow up.
In the interest of maintaining total customer satisfaction, your dealers should consider taking extra steps such as extended hours, special work policies, etc., to complete brake pedal pulsation repairs without sacrificing their abilities to take care of their regular customers.
Please ensure that all appropriate personnel are completely familiar with the entire Special Customer Care Program so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Your cooperation in this matter would be greatly appreciated.