Owner Letter
March 15, 1991
Customer's Name Address Address
Dear (Customer):
In step with our attempts to keep our owners informed, I regret that I must write and advise you of a difficulty which might occur with the fuel gauge on your 911 Carrera 2 or 911 Carrera 4. This problem is due to a faulty fuel gauge sending unit which is located in the fuel tank and produces a signal to the fuel gauge designating the proper fuel level. The result of this failure would be that the fuel gauge indicates more or less fuel than what is actually in the tank.
For those of you who may have already experienced this difficulty, you know it can be a significant inconvenience. We sincerely regret this situation and apologize for any inconvenience created by the faulty unit.
Porsche AG, Porsche Cars North America, Inc., and our authorized Porsche dealers are committed to replacing all the faulty fuel gauge sending units. At your convenience, please contact your Porsche dealer to schedule an appointment to have the fuel gauge sending unit replaced in your 911 Carrera 2 or 911 Carrera 4. In some cases, you may already have had a fuel gauge sending unit replacement, but we would recommend that your vehicle be reinspected to be sure that the latest unit has been installed. The replacement or inspection for the correct unit will take approximately 30 minutes. Until you have had an opportunity to have this replacement performed, we suggest that you monitor your fuel usage by resetting the trip odometer and filling up the fuel tank every 250 miles.
As a gesture of our appreciation that you have purchased a Porsche and for the patience and understanding that a technical problem of this nature requires, we will provide you with the new book, Porsche - The Fine Art of the Sports Car by Lucinda Lewis. This new book captures some of the finest examples of each Porsche in beautiful color, and I am sure you will enjoy this collectible publication. Your dealer will provide you with this outstanding book upon installation or inspection of the new fuel gauge sending unit.
Once again, we apologize if this technical problem causes you any inconvenience or embarrassment. Please be assured that we will continue to do everything possible to ensure your continued satisfaction. Should you have any questions, please contact our Owner Relations Department at (702) 348-3154.