Warranty - Customer Signature Requirement on RO

87porsche01

Subject: Customer Signature

Requirement on RO
Model

All
Group

All
Part Identifier

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Number

8709
June 5, 1987
ATTENTION: This bulletin replaces bulletin Number 8709, dated 5-15-87.

We would like to point out that a repair order is a contract between the dealer and the customer which is required in virtually all states on both warranty and customer paid repair orders. (Required by state regulation.)

In all cases, the customer's signature must be obtained before release of the vehicle to the customer to protect both the dealer and, in case of warranty, the manufacturer's, interest.

Specific RO requirements for warranty repairs can be found in the Warranty Policy and Procedures Manual on page 4.3.

A customer signature on a warranty repair order is mandatory to support a warranty claim. In the case of vehicles in dealer inventory, the signature of the dealer service manager is required.

Please advise all personnel involved in RO handling.