Parts and Claim Information

PARTS INFORMATION




A preshipment of parts will be sent to involved dealers the week of December 19, 1994. Preshipment will equal parts for 30% of the number of vehicles to be repaired. Preshipment parts will be charged to the dealers' open parts account.

Additional parts required to complete this campaign are to be ordered from General Motors Service Parts Operations (GMSPO). To ensure these parts are obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

*Other
Failure Labor Labor Labor
Operation Code Operation Hours Hours

Replace MEM-CAL 96 V9400 0.6 0.1

* In addition, dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net Price plus 40% dealer handling allowance.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.