Campaign - Windshield Wiper Pivot Customer Advisory: Overview

Customer Advisory - Windshield Wiper Pivot Housing # 05008 - (Feb 17, 2005)

Models:
1997-1998 Chevrolet Malibu
1997-1998 Oldsmobile Cutlass

Condition





General Motors previously announced product recall 01014 involving 1997 and 1998 model year Chevrolet Malibu and Oldsmobile Cutlass vehicles registered in states with moderate to heavy annual snowfall (Refer to illustration). If a build-up of snow or ice on the windshield or on the wipers restricts the movement of only the passenger side wiper arm, the windshield wiper pivot housing may crack and the wipers may become inoperative.

Customary Advisory Coverage

Customers whose vehicles are registered in other states can choose to have the pivot housing replaced because they expect to drive in heavy snow and ice conditions. If the customer requests this service, dealers are to provide it without charge, according to this bulletin.

Important:
Prior to performing any repairs, check the customer's vehicle in the GM Vehicle Inquiry System (GMVIS) to determine appropriate action below.

^ If GMVIS shows recall 01014 as open, perform the repair under the recall and submit the claim using the V labor operation code found in the recall bulletin.

^ If recall 01014 has been completed, advise the customer that the pivot housing was already replaced and that no further repair is required.

^ If recall 01014 is not listed, perform the repair described only if requested by the customer and submit the claim using the T labor operation code found in this bulletin.

Vehicles Involved

Involved are all 1997-1998 model year Chevrolet Malibu and Oldsmobile Cutlass vehicles registered outside of the states listed at the beginning of this bulletin. Vehicles registered in those states will continue to be covered by recall 01014.





Parts Information

Parts required to complete this service are to be obtained from General Motors Service Parts Operations (GMSPO).

Customer Notification

General Motors will notify customers of this advisory on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).

Claim Information





Submit claims with the information shown.





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