Owner & Retailer Campaign Responsibility

OWNER NOTIFICATION

Owners will be notified of this recall on their vehicles by Oldsmobile Division (see copy of owner letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

Retailers are to perform this campaign on all involved vehicles at no charge to owners, regardless of mileage, age of vehicle, or ownership from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or if it is in your retail facility for service, you are to ensure the campaign correction has been made before selling or releasing the vehicle.

Retailers are to contact owners of vehicles recently sold from your new or used vehicle inventory and arrange for the campaign correction to be performed.

California retailers are reminded that they must provide vehicle owners with a "Vehicle Emission Recall Proof of Correction" certificate when performing the emission campaign so owners can prove to the California Department of Motor Vehicles (DMV) that the emission campaign correction was performed. Failure to provide the owner with the certificate may cause a delay in the owner being able to renew their vehicle registration and may cause customer dissatisfaction.

Please confirm that service staff are currently trained in providing the certificate and that certificate pads are on hand.

Retailers with vehicles to correct will also receive a printout of vehicles identification numbers, owner names and addresses in VIN Sequence (in California, VIN's only, no names or addresses). This data will enable you to follow-up with involved owners.

Your cooperation in completing this campaign as soon as possible will be greatly appreciated.