Campaign - 8.7mm Door Hinges Break: Overview

9227oldsmobile01

NUMBER: 89-T-174

CORP.REF.NO: NONE

DATE: MARCH 1992

SECTION: 10


SUBJECT:
SPECIAL POLICY ADJUSTMENT 8.7mm CONICAL PIN DOOR HINGES

MODELS/YEARS:
1988-89 CUTLASS SUPREME COUPE


CONDITION

General Motors has determined that certain 1988-89 Oldsmobile Cutlass Supreme coupes with 8.7 mm conical pin door hinges have had a door hinge break while opening or closing a door. If the lower hinge breaks, the door may require more effort to close, or a popping or scraping noise might be heard. If the upper hinge breaks, the end of the door nearest the outside door handle may drop down, making the door difficult to reposition and close properly.


NOTICE

It has been determined that a primary cause of door hinge fracture is corrosion of the door hinge. Accordingly, the majority of vehicles experiencing this condftion will be located in high corrosion areas (such as the Canadian Maritime Provinces, New England, and Great Lakes States).


VEHICLES INVOLVED

Involved are certain 1988-89 Oldsmobile Cutlass Supreme coupes with 8.7mm conical pin door hinges within the, following breakpoints:

Beginning Through &
Year Model Model Name VIN Including

1988 w Cutlass Supreme Coupe JD300001 JD394723

1989 w Cutlass Supreme Coupe KD300001 KD313504


SPECIAL POLICY ADJUSTMENT

This special policy covers the condition described above for ten (10) years and unlimited mileage with no deductible, from the date the vehicle was originally placed in service regardless of ownership. Correction at no charge to the customer will consist of replacing ALL door hinges in involved vehicles which experience failure of any 8.7mm single-hung door hinge. 11.3mm single-hung hinges will be used to replace the 8.7mm single hung hinges when a failure occurs.


OWNER NOTIFICATION

Owners will be notified of this special policy by Oldsmobile (see copy of owner letter included with this bulletin).


OWNER REIMBURSEMENT

NOTICE:
When a customer requests reimbursement, dealers are to schedule an appointment to have all door hinges (including those replaced previously) replaced with the 11.3 mm hinges required for this special policy.

Customer claims for reimbursement on previously paid repairs to correct a fractured door hinge are to be submitted by December 31, 1992 (the time limitation may be longer depending upon the law In your states). Repairs must have occurred within ten (10) years of the date the vehicle was originally placed in service (no mileage limitation). Current and prior owners must submit original documentation that reasonably confirms the amount of unreimbursed repair expense, a description of the repair, the date of the repair, and the person or entity who performed the repair.

Claims for customer reimbursement on previously paid repairs are to be submitted according to the Warranty Claim Information instructions. Use the "Owner Reimbursement" labor operation (Tl834) and list all owner expenses concerning previous repairs in the net items column of the warranty claim.