Digital Instrument Clusters - Repair/Replacement
File In Section: 8 - Chassis/Body ElectricalBulletin No.: 57-83-03A
Date: August, 1996
INFORMATION
Subject:
Digital Electronic Instrument Cluster Repair/Replacement (Cluster Procedures)
Models:
1986-92 Oldsmobile Toronado
1983-87 Oldsmobile Cutlass Ciera
This bulletin is being revised to add a new company name, phone number and shipping address. Please discard Corporate Bulletin Number 57-83-3 (Section 8 - Chassis/Body Electrical).
Procedures for obtaining replacement digital instrument clusters used in the 1986-1992 Toronado models and 1983-1987 Cutlass Ciera models have been revised to the instructions listed in this bulletin effective immediately.
Replacement instrument clusters may be obtained from American-Yazaki using the following procedure:
1. Call the American-Yazaki Service Center at (313) 981-2200 (inside Michigan) or (888) 821-2225 (outside Michigan) 7:30 a.m.-4:30 p.m. EST Monday through Friday and order the appropriate part number.
2. American-Yazaki will request the following information:
^ Dealer code
^ Dealer's shipping address
^ Vehicle identification number
^ Cluster part number
^ Owner comment or observed condition
^ Diagnosis used to determine the cluster required replacement American-Yazaki staffed by trained technicians who will attempt to confirm the condition is cluster related and not car system related. The technician or shop foreman should be on-hand when calling to answer their questions regarding the diagnosis.
^ If the condition involves the odometer, a mileage figure will be required. The replacement cluster will be shipped with mileage pre-set.
American-Yazaki will ship replacement clusters C.O.D. The C.O.D. price will be the repair charge and core charge listed plus freight. The cluster will be sent UPS next day shipping.
Included with the replacement cluster will be a computer-printed form. To obtain the core refund, this form must be filled out completely and returned with the inoperative cluster to American-Yazaki in the shipping container. The inoperative cluster is to be shipped UPS prepared to the following address:
American-Yazaki Corporation
6700 Haggert Road
Canton, MI 48187
ATTN: Instrument Cluster Service
When the repairable cluster is received by American-Yazaki, payment will be issued to the dealership in the amount of the core charge. Warranty claims should include the part number, parts dealer net price plus 30% (see chart), shipping charges listed in the sublet, applicable trouble code, labor operation number, and labor time.
In the event an exchange cluster is not available, the inoperative cluster identified with the service activity number should be shipped to American-Yazaki UPS prepaid for repairs.
If a cluster is required on exchange or replacement for damage due to collision, fire, flood, etc., the retailer should contact American-Yazaki. GMSPO NO LONGER STOCKS THESE CLUSTERS. If invoice payment or core clusters are not returned to American-Yazaki within 30 days, the service center will forward the documentation to Oldsmobile for billing to the dealer through the open account statement.