COMAND/Telematics (R) - Software Update
Date: August 8, 2007Order No.: P-B-82.85/512d
Supersedes: P-B-82.85/512c dated March 9, 2007
Group: 82
Revision History
Revision Date Purpose
d 8/8/07 New Telematics Disc, Remedy Updated, VIN constraints removed
c 3/9/07 Applicable Models, SD Telematics Disc & System Conditions/Remedy Updated
b 2/8/07 New process to enable the Navigation database without the need for a DVD
a 9/29/06 Revised the National Variant Coding Process to Enable Navigation
- 7/27/06 Initial issue
SUBJECT:
Model 216.371/376, as of Model Year 2007
Model 221.171/176/179, as of Model Year 2007
Telematics System Software Update
If you receive customer reports on the above model vehicles regarding COMAND and Telematics System having any of the conditions below or when a component is replaced, update the COMAND Head Unit and the Telematics Ring software using DAS Version 07/07 or later and SD Flash Telematics disc: A221 827 41 59 as instructed by DAS per the below procedure. Make sure all the necessary patches are installed before starting your update process.
Note:
A new Telematics System software update process is implemented as of the new V221/216 Models where the entire Ring must be updated when there's a replacement of a Telematics Control Module or when you need to perform a software update to one module according to the conditions listed below.
After the Telematics System update, the Telematics Ring software profile will be:
COMAND/TGW 09/07
Digital TeleAid 25/05
Satellite Radio 46/06
Voice Control 43/06
Sound, Tuner/Amplifier 46/06
Multiple Handset Interface 50/06
The Software update process starts with the COMAND Head Unit/Telematics Gateway and by following the SDS prompts; the remainder of the Telematics Ring will be updated.
System Conditions:
^ Back up camera image intermittently not shown on the COMAND display
^ Accessing the voice mail box using a press & hold "1" (Speed Dial). Please make sure your voice mail is in speed dial position "1".
^ The user's cellular telephone phonebook entries are not completely downloaded into the head unit's phonebook.
^ COMAND Display swivels left-right on its own and may not stop until the driver turns ignition OFF
^ Intermittent resets of the COMAND head unit, system will power OFF and then ON. This can occur especially when driving on wide highways with active Navigation Route Guidance.
^ During an active telephone call, if the user receives an incoming call and tries to reject it by pressing the central controller "REJECT" both calls may be incorrectly terminated.
6 In the telephone book, using the option of changing from ABC --> 123 --> ABC to view the telephone entry and its corresponding phone number: intermittently, the head unit does not correctly change (toggle) the display between the name and number.
^ No sound during start up with empty play field on the head unit.
^ Incorrect GPS coordinates displayed on the status line.
^ Inaccurate navigation voice or visual announcements during active route guidance in a well digitized area, or an area where correct route guidance can be achieved using another like model vehicle under identical conditions and use case.
Telematics System Software Update Process:
Note:
Connect a battery charger; turn engine and electrical consumers OFF.
The Telematics Flash Update can be performed using either of the following SDS menu paths:
1. Control units -> Information and Communication -> Audio, video, navigation, and Telematics -> COMAND -> Control Unit Adaptations -> Control Module Programming.
2. Control units -> Information and Communication -> Audio, video, navigation, and Telematics -> Select the Specific control module being installed -> Initial Start-up -> Initial Start-up with automatic takeover of settings of previous control unit.
Note:
When inserting SD Flash Telematics disc into the DVD changer, the message "DVD Changer Audio Format Unknown" will appear in the COMAND screen. Ignore this message as the process will automatically start when the SD Flash Telematics Disc is recognized.
SPECIAL CASE: Enabling the Navigation functions after a Head Unit replacement
Should a head unit require a replacement, enable the Navigation Database using the new procedure implemented as DAS 01/07. As of DAS 01/07, a Navigation Database DVD is no longer needed.
Note:
The following allowable labor operations should be used when submitting a warranty claim for this repair. This information has been generated on August 8, 2007. Please refer to Netstar -> Star -> TekInfo Star Time for the most current labor time allowance.
In Case Of Warranty, use the table.