System/Carrier Concerns

Dropped calls, bad connections, noisy audio and other intermittent symptoms usually indicate a system or cellular carrier concern, and are not the fault of the phone itself. Such symptoms may occur in situations such as the following:
^ In certain geographic areas (for example areas of excessive foliage or hills) or at the edge of coverage areas.
^ At the same place each day.
^ At the same time each day.
^ Under bridges, tunnels, in lower freeways and in congested downtown areas.

If the customer phone exhibits any of the above symptoms or symptoms occur under the above conditions, the customer or the dealer should contact customer assistance at their particular cellular provider/carrier or call the 1-800 assistance number provided in the Ford Cellular System Dealer kit.

Other Possible Concerns
1. If, for some reason, the customer's electronic serial number was incorrect fly recorded in the carrier switch, the phone will not work. Call the 1-800 number in your dealer kit to check the electronic serial number.
2. A customer initial call must be made in his/her home coverage area for correct activation of the Ford Cellular System.
3. A customer may have to wait until after 24 hours of the coverage activation before making a call from outside of his/her home coverage area or the phone might be reported stolen and coverage stopped.
4. There may be a slight delay in activation after leaving the dealership from initial delivery.

If, after checking these possibilities, the phone still does not function, do not attempt to repair the phone. Call the cellular distributor, Audiotronics at 1-800-755-4161.