Owner Letter

Serial Number: 12345678901234567 91S21 March, 1991

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1991 Lincoln Town Cars.

Safety Defect A fuel line, located in the engine compart-
ment, may be in contact with the steering
shaft. If this is the case, the fuel lines
could wear until a fuel leak resulted. Fuel
leakage in the presence of an ignition source,
could result in a fire.

Repairs At no cost to you, your dealer will inspect
and if necessary, reposition or replace the fuel line on your car.

How long will The time needed to repair your car is about
it take? two hours. However, due to service scheduling
times, your dealer may need your vehicle for one full working day.

Call your dealer Call your dealer without delay. Ask for a
service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

If your car needs parts replaced, the dealer will keep your car until parts are received. Your dealer will provide you with a free loaner car (except for fuel) for your use until the service on your car is completed.


When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed address If you have, please fill out enclosed prepaid
or sold the car? postcard and mail it to us.

If the dealer doesn't make the repair promptly and without charge, you should contact the Ford Parts and Service Division Office whose address is shown in your Owner Guide booklet. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call the toll free Auto Safety Hotline 800-424-9393 (Washington DC area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.