Campaign - Incorrect Lug Wrench Included With Vehicle: Overview
No: Q078Issue: 1
Date: 14 DEC 2009
THIS SERVICE ACTION SUPERSEDED UPS3009-2B WITH IMMEDIATE EFFECT.
VEHICLES REPAIRED UNDER UPS3009-2B REQUIRE NO FURTHER ACTION.
SECTION: 501
SERVICE ACTION: Wheel Brace Incorrect Socket Dimension
AFFECTED VEHICLE RANGE:
LR2 (LF) VIN: AH153302 - AH163982
Model Year: 2010
CONDITION SUMMARY:
Situation:
A limited number of 2010 model year LR2 vehicles within the above VIN range may have a wheel nut wrench which may be the incorrect size for the wheel nuts on the vehicle.
Action:
Retailers are required to HOLD all affected vehicles in the above VIN range that are in their control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this Technical Bulletin. Vehicles must not be released until inspection, and replacement if necessary, of the wheel nut wrench. Affected vehicles in the hands of owners should be repaired at the next available opportunity. At the time of customer appointment, ensure that all outstanding service campaigns for each individual vehicle are identified and allocate sufficient time and resources to complete all campaigns. For cars in Retailer inventory, this Service Action should be performed in conjunction with the vehicle Pre-Delivery Inspection (PDI).
PARTS:
LR003271 ................Wheel Brace Qty: 1 (if necessary)
TOOLS:
No special tools required
WARRANTY:
NOTE:
Always check DDW to verify that the vehicle is affected by this Service Action prior to undertaking any repair. Some vehicles within the VIN range will have been repaired in port. DDW will reflect only those vehicle affected and unrepaired.
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.
Warranty claims should be submitted quoting the Program Code 'Q078' together with the relevant Option Code, resulting in payment of the stated time. As Option Codes are used, there is no requirement to enter the SRO information; this is repeated here for information only. The Option Codes that contain drive in / drive out can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
This Service Action is valid for a limited time only and will expire 30 November 2011. All Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.