Campaign - Steering Column Squeak
No: SB137Ref: 57/02/03/NAS
Issue: 1
Date: 11/07/03
SERVICE ACTION
Steering Column Squeak
AFFECTED VEHICLE RANGE:
New Range Rover (LM) 4A140442 to 4A144901
Build Date 28 April 2003 to 17 June 2003
SITUATION:
STEERING COLUMN SQUEAK
Vehicles within the above VIN range require an application of lubricant to the steering column grommet to prevent the possibility of a squeak occurring from the steering column bushing and grommet. Column production alignment variables combined with warm climate conditions could result in noise from the column.
RESOLUTION:
LUBRICATE STEERING COLUMN GROMMET
NOTE:
This Service Action is for un-sold vehicles held in Retailer inventory only.
Prior to customer delivery lubricate the grommet and bushing of the steering column with Krytox as outlined in this bulletin.
PARTS INFORMATION:
LRN100050S Krytox spray Qty X Shop supply
LRN0002LABEL Campaign Label Qty 1 (NOTE: Sold in quantity pack of 100)
AS400 WARRANTY CLAIMS:
H137 (Option A) Time 0.10 hrs.
Apply lubricant to steering column bushing
H137 (Option B) Time 0.20 hrs.
Apply lubricant to steering column bushing. Includes Drive-in/Drive-out
DDW WARRANTY CLAIMS:
Warranty claims should be submitted quoting program code B137 together with the option code. This will result in payment of stated time and where applicable parts/miscellaneous expense.
The SRO information listed in the Table has been included for information only. Do not enter the SRO onto the claim.
The options that allow for drive in/drive out may only be claimed when the vehicle has been brought into the workshop for this action alone to be undertaken.
Normal warranty policy and procedures apply.
Material allowance is included in labor operation.
REPAIR PROCEDURE
LUBRICATE BUSHING/GROMMET AREA
NOTE:
It is important to verify that the unsold vehicle is subject to this Service Action and has not had the repair performed at the Port of Entry.
1. Verify that the vehicle is subject to the Service Action.
2. Open the hood for access and install fender protection covers.
3. Verify that steering column white bushing and grommet are aligned.
4. If out of alignment, slide bushing and grommet into aligned position.
NOTE:
It is not necessary to remove the steering column or grommet to apply the Krytox.
5. Apply Krytox to the interface of the steering column bushing and the grommet. (Inset in Figure 1)
6. Rotate the steering wheel fully in both directions to ensure uniform coating of Krytox.
7. Verify that no squeak is present.
8. If squeak is still present, re-apply Krytox until the squeak is eliminated.
NOTE:
This procedure should be performed when installing a new steering column or as part of any other repair process that requires the steering column to be removed.
9. Remove fender protectors and close the hood.
INSTALL CAMPAIGN LABEL
NOTE:
Campaign labels may have multiple Campaign numbers written on them if multiple campaigns are performed at the same time.
1. When all specified repairs have been accomplished, prepare the campaign label (LRN0002LABEL) as follows:
a) Place the label on a hard surface.
b) Use a ballpoint pen to neatly write/scribe in the bare aluminum areas of the label the following information:
^ Service Campaign code "B137"
^ Your retailer code
^ The date of repair
2. Clean all grease and dirt from the radiator support member.
3. Peel the completed campaign label from the backing paper and position it on the cleaned area.
4. Roll the label with the special roller tool to ensure proper adhesion.