Warranty - Claim Authorizations

Bulletin: W93-009

Section: Warranty

Date: 6/17/93

Model: Range Rover, Defender

Applicable to: USA/CND

Subject:
CLAIM AUTHORIZATIONS

EFFECTIVE JULY 6, 1993 the following repairs will require prior authorization:

^ Unscheduled labor over 2.0 hours
^ Paint repairs over 2.0 hours
^ Rust perforation or corrosion
^ Glass
^ Alternative transportation
^ Goodwill repairs (unless covered by self authorization)

TO OBTAIN AUTHORIZATION

If a repair requires prior authorization, the following procedure should be used:

1. Record the VIN, current mileage and description of the failure.

2. Determine the approximate cost for repairs.

3. Contact your Zone Manager. Have the following information ready:

^ VIN
^ RO number
^ Failure description
^ Parts cost, labor cost, sublet cost, approximate total

Your Zone Manager will issue you a repair authorization number based on the information and cost you provide. The authorization number should be recorded on the hard copy of the repair order and used when entering the claim in your DCS system.

Land Rover Field Engineers may also give repair authorizations when present during a repair or after having inspected a vehicle.

Land Rover's Owner Care Specialists may also grant authorization when directly involved with a customer.

The Technician Hotline may be contacted to assist in a difficult repair. When contacted, the Hotline will issue a Technician Hotline Reference Number. THIS IS NOT A REPAIR AUTHORIZATION.

Obtaining a repair authorization does not exempt the warranty claim from meeting all other submission requirements or exclude it from audit.

The warranty staff reserves the right to request authorization on other repairs on a claim by claim basis.