Owner Letter
SAFETY RECALL TO REINFORCE THE FRAME AND REPLACE THE STEERING GEAR BOLTS ON YOUR VEHICLEDear Jeep Cherokee Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Corporation has determined that a defect which relates to motor vehicle safety exists in some 1993 through 1996 Jeep Cherokee right-hand drive vehicles.
The problem is...
The frame on your Cherokee (identified on the enclosed form), may crack and cause the steering gear to separate from the frame. This may cause a loss of steering control and an accident without prior warning.
What Chrysler and your dealer will do...
Chrysler will repair your Cherokee free of charge (parts and labor). To do this, your dealer will add a weld to the frame and replace the steering gear bolts. The work will take about 2 1/2 hours to complete. An extra 2 hours will be required to weld reinforcement plates to the frame if cracks are found. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do to ensure your safety...
^ Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment.
^ Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to the dealer.
If you need help...
If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-853-1403. A representative will assist you in getting your vehicle repaired. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call the Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington, D.C. area residents may call 366-0123.)
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thanks for your attention to this important matter.