Owner Letter

Sample Owner's Letter

LETTER # 3- INFINITI OWNERS - 3PA

IMPORTANT SAFETY RECALL NOTICE

Dear Infiniti Owner:

This notice is sent to you in accordance with the defect provisions of the National Traffic and Motor Vehicle Safety Act.

Our records indicate that you are the owner of the Infiniti indicated above. Infiniti has determined that some front seat belt release buttons in certain front lap/shoulder belts have broken, or may break in the future. Your seat belt buckle release button is made of orange/red plastic and is marked "Press". If the button breaks, pieces may fall into the buckle assembly. If this occurs, the buckle may not operate properly, thereby creating a safety risk.

To prevent this problem from occurring, Infiniti will replace both front seat belt buckle assemblies free of charge whether or not they are broken. The release buttons in the rear seat belt buckles are made of a different material and they are not subject to this campaign.

In addition, your vehicle has a lifetime seat belt warranty. See your Warranty Information Booklet for details. This means that if any conditions covered by the seat belt warranty are found at any time now or in the future, your Infiniti dealer will c0rrect these conditions free of charge.

It is very important that you schedule your Infiniti for a buckle replacement as soon as possible. If your seat belt buckle doesn't operate properly, you might not be able to use your seat belt until it is repaired. Seat belt use is required by law in almost all states. Also, if you do not use your seat belt, and you are in a collision, your chances of being killed or seriously injured are much higher than if you are wearing your seat belt. Infiniti urges you to use your seat belt at all times, and to contact your dealer immediately for buckle replacement, especially if you notice that a button is broken or if you experience any problems with seat belt operation. Even if the buttons are not broken, the buckle should be replaced.

WHAT YOU SHOULD DO

Contact your Infiniti dealer and make an appointment for replacement of your front seat belt buckle assemblies. The dealer will replace both front seat-belt buckles free of charge. This replacement will take approximately one hour, but your dealer may require your vehicle for a longer period of time based on their work schedule. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti dealer. If the dealer fails, or is unable to make the necessary repairs free of charge, you may contact the Infiniti National Consumer Affairs

Office at P.O. Box 191, Gardena. California 90248-0191. The toll free telephone number is 1-800-289-0252. If you reside in Hawaii, please call (808) 836-0888.

You may also contact the Administrator of the National Highway Traffic Safety Administration 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free auto safety hotline at 1-800-424-9393. (Washington, D.C. area residents may call 202-366-0123).

Thank you for your cooperation. We are indeed sorry for any inconvenience you might experience.