Voice Guidance Cannot Be Heard, is Broken Up, or There is Static

Voice guidance cannot be heard, is broken up, or there is static

Diagnostic Test: Self-Diagnosis Mode

NOTE:
- Check the vehicle battery condition first.
- Check the navigation volume level (see Owner's Manual).
- Check the connectors for poor connections or loose terminals.
- If the Hard Error Code stored, check the Hard Error Code troubleshooting first.
- Make sure that the correct DVD color and version are installed.
- Inspect the DVD for dirt or damage.
- Before troubleshooting, make sure you have anti-theft codes for the audio system and the navigation system.
- After troubleshooting, enter the anti-theft codes for the audio system and the navigation system.
- Make sure the connect colored DVD and DVD version are installed.

1. Turn the ignition switch to ON (II).
2. Press the SET-UP button.
3. Check the volume and voice feedback setting for the navigation system in set-up.

Is either set to OFF?

YES - Set the voice feedback to ON and select an audible level for the volume.

NO - Go to step 4.

4. Check the radio operation.

Can you hear the radio?

YES - Go to step 5.

NO - Troubleshoot audio system.

5. Select the Self-Diagnosis mode.
6. Check for error code to the Error History.

Is the Hard Error Code in store?

YES - Refer to the Hard Error Code troubleshooting.

NO - Go to step 7.

7. Substitute and a known-good audio unit, and recheck.

Is the system OK?

YES - Replace the audio unit.

NO - Replace the navigation unit.