Example of Customer Letter
November 1996Important Recall: Accord Supplemental Restraint System
Dear Accord Owner:
This notice is sent to you in accordance with the provisions of the National Traffic and Motor Vehicle Safety Act.
What is the reason for this notice?
Honda Motor Co., Ltd. has determined that some Supplemental Restraint System (SRS) Electronic Control Units may cause airbag deployment when it is not necessary to protect front seat occupants.
When it detects a sufficient impact, the SRS control unit sends a signal to the airbags, causing them to deploy. In some instances, the SRS Control Unit has deployed the airbags as a result of an impact to the undercarriage or underbody of the vehicle; such as the impact that might occur if the car traveled over a curb or through a pothole.
This type of unexpected airbag deployment may result in abrasions to the hands, arms, or face of a properly positioned front seat occupant, or potentially more serious injury to an out-of-position occupant.
To prevent this problem from occurring, Honda will provide owners of certain 1995 Accords with a free replacement SRS Control Unit for the airbag system.
What should you do?
Call any authorized Honda automobile dealer and make an appointment to have your car repaired. They will install a new SRS Control Unit free of charge. The parts are now available. The repair takes about one hour; however, the dealer may need to keep your car longer than that because of the workload.
In the meantime, we remind you to always wear your seat belt properly, move the seat as far back as practical, and sit well back in the seat. This will help minimize the possibility of injury in the unlikely event that an unexpected deployment occurs.
Who to contact if you experience problems.
If you are not satisfied with the service you receive from your Honda dealer, you may write to:
American Honda Motor Co., Inc.
Customer Information Service, Mail Stop 500-2N-7D
1919 Torrance Blvd., Torrance, CA 90501-2746
If you believe that American Honda or the dealer has failed or is unable to remedy the defect in your car, without charge, within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to:
Administrator, National Highway Traffic Safety Administration
400 Seventh Street, SW, Washington, DC 20590
Or call the toll-free Auto Safety Hotline at (800) 424-9393. Residents of Washington, D.C. should call (202) 366-0123.
What to do if you feel this notice is in error.
This notice was mailed to you according to the most current information we have available. If you no longer own a 1995 Accord, or some information in this notice is incorrect, please fill out and return the included, postage-paid Information Change Card. This will help us update our records.
If you have questions.
If you have questions about this notice, or need assistance with contacting a Honda dealer, please call the Honda Customer Information Service Office at (800) 999-1009.
Thank you for your cooperation. We apologize for any inconvenience this may cause you.