Campaign - Oil Filter Campaign Cancellation: Overview
04-077March 1, 2005
Applies To:
See VEHICLES AFFECTED
Customer Assurance Program: CR-V Engine Oil Filter (Supersedes 04-077, dated December 17, 2004)
Updated information is shown by asterisks.
*As of February 28, 2005, this program is no longer in effect.*
BACKGROUND
Although it is standard industry practice to make sure the old filter's gasket is removed from the engine block mounting surface before a new filter is installed, we are aware of several instances where this procedure was not properly followed during the first oil filter change.
The result has been oil leakage and, in some cases, engine compartment fires.
VEHICLES AFFECTED
To see if an in-stock new vehicle has already been corrected, do an iN VIN status inquiry.
CUSTOMER NOTIFICATION
All owners of affected vehicles were mailed a notification letter of this program. An example of the letter is at the end of this service bulletin.
The letter offers customers an optional oil filter inspection. To receive the inspection, these criteria must be met:
^ The vehicle is within the affected VIN range (see VEHICLES AFFECTED).
^ The customer requests the inspection.
^ The first oil filter replacement was done within the last 30 days.
Do an inspection only if all three criteria are met.
Enclosed with the letter is an adhesive label to be used by the customer at the first oil filter change interval only. The label can be attached to the repair order as a technician reminder to return the old filter gasket to the customer to verify it was properly removed. An example of the label is at the end of this service bulletin.
CORRECTIVE ACTION
There are four possible corrective actions:
^ In-stock new vehicle: Replace the oil filter; top off but do not replace the engine oil.
^ Customer vehicle with a Honda oil filter: Inspect the oil filter installation.
^ Customer vehicle with a non-Honda oil filter:
Inspect the oil filter installation; strongly suggest replacing the oil filter with a Honda oil filter; if the customer agrees, replace the oil filter, then top off but do not replace the engine oil.
^ Customer vehicle with a double-gasket condition: If a double-gasket condition is found during the inspection, submit a digital photo of the condition, install a new oil filter, then top off but do not replace the engine oil.
PARTS INFORMATION
Oil Filter: P/N 15400-PLM-A01, H/C 6446231
or
P/N 15400-PLM-A02, H/C 6663991
REQUIRED MATERIALS
Honda Genuine Motor Oil 5W-20:
(Up to 1 quart per vehicle is allowed)
P/N 08798-9023, H/C 6512610
WARRANTY CLAIM INFORMATION
Failed Part: P/N 15400-PLM-A01
H/C 6446231
Defect Code: 5EBOO
Symptom Code: P5700
Skill Level: Repair Technician
INSPECTION PROCEDURE: CUSTOMER VEHICLES ONLY
NOTE:
For in-stock new vehicles, go to REPAIR PROCEDURE B: IN-STOCK NEW VEHICLES.
1. Raise the vehicle on a lift, and look at the oil filter.
^ If a Honda filter is installed, go to step 2.
^ If a non-Honda filter is installed, strongly suggest to your customer that they let you replace it, free of charge, with a Honda oil filter.
- If your customer agrees, go to step 2 of REPAIR PROCEDURE A: CUSTOMER VEHICLES.
- If your customer does not want the oil filter replaced (unlikely, but possible), document this on the repair order, and let them know you cannot assure the continued reliability of the non-Honda filter.
2. Check for a protruding gasket between the oil filter base and the engine block by running your finger around the entire base of the oil filter:
^ If you can feel a protruding gasket, go to REPAIR PROCEDURE A: CUSTOMER VEHICLES.
^ If you cannot feel a protruding gasket, go to step 3.
3. Try to insert a 0.25 mm (0.010-inch) feeler gauge between the base of the Honda oil filter and the engine block.
^ If you can insert the feeler gauge, the filter may have a double-gasket condition. Go to REPAIR PROCEDURE A: CUSTOMER VEHICLES.
^ If you cannot insert the feeler gauge, the filter is properly installed. Return the vehicle to the customer.
REPAIR PROCEDURE A: CUSTOMER VEHICLES
1. Take a clear, digital photo of the oil filter gasket area, and e-mail the photo to Tech Line:
^ Title your e-mail CR-V Oil Filter Gasket."
^ Attach the photo to your e-mail, then review the photo on your computer to make sure it is clear.
^ You must include the VIN and your dealer number with each e-mail.
2. Remove the oil filter.
NOTE:
If a non-Honda oil filter with a double-gasket condition is found, document it by taking a clear, digital photo (see step 1).
3. Wipe off the oil filter seat on the engine block.
4. Apply a light coat of clean engine oil to the gasket on the new oil filter. Then install the new oil filter using the instructions printed on it.
5. Run the engine for 3 minutes, and check for leaks:
^ If there are no leaks, go to step 6.
^ If you find a leak, repair it, then go to step 6.
6. Add Honda Genuine Motor Oil 5W-20, as needed, to return the oil level on the dipstick to the full mark. Up to 1 quart per vehicle is allowed.
NOTE:
DO NOT replace the engine oil.
7. Retain any removed parts for DPSM verification and warranty purposes.
REPAIR PROCEDURE B: IN-STOCK NEW VEHICLES
NOTE:
DO NOT replace the engine oil. It contains additives needed for the engine's break-in period.
1. Raise the vehicle on a lift.
2. Remove the original oil filter.
IMPORTANT:
Remove the gasket from the original oil filter, attach the gasket to the repair order, then discard the filter using normal recycling practices. Retaining the oil filter gasket is required for DPSM verification and warranty purposes.
3. Wipe off the oil filter seat on the engine block.
4. Apply a light coat of clean engine oil to the gasket on the new oil filter. Then install the new oil filter using the instructions printed on it.
5. Run the engine for 3 minutes, and check for leaks:
^ If there are no leaks, go to step 6.
^ If you find a leak, repair it, then go to step 6.
6. Add Honda Genuine Motor Oil 5W-20, as needed, to return the oil level on the dipstick to the full mark. Up to 1 quart per vehicle is allowed.
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