Recall - Fuel Filter Fitting Retainer Replacement: Overview
File In Section: Product RecallsBulletin No.: 02016
Date: May, 2002
PRODUCT SAFETY RECALL
SUBJECT:
02016 - FUEL FILTER FITTING DISCONNECT
MODELS:
2002 CHEVROLET TRAILBLAZER, GMC ENVOY, OLDSMOBILE BRAVADA
CONDITION
General Motors has decided that a defect that relates to motor vehicle safety exists in certain 2002 Chevrolet TrailBlazer, GMC Envoy, and Oldsmobile Bravada vehicles. Some of these vehicles have a condition where a fuel filter fitting may become disconnected. If this were to occur while attempting to start the engine, a no-start condition would result and fuel would be pumped out of the fuel filter onto the ground. If the fitting becomes disconnected while the vehicle is in motion, the engine would stop due to inadequate fuel supply and cause a loss of power steering assist. Under this condition, the vehicle could be maneuvered to a stop with manual steering efforts, and sufficient power brake assist would be maintained to bring the vehicle to a stop. If an ignition source were present, fuel leakage from a disconnected fuel filter fitting could result in a fire.
CORRECTION
Dealers are to replace the fuel filter quick connect retainers.
VEHICLES INVOLVED
Involved are certain 2002 Chevrolet TrailBlazers, GMC Envoys, and Oldsmobile Bravadas.
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) before beginning recall repairs.
Not all vehicles are involved.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data will enable dealers to follow up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.
PARTS INFORMATION
Important:
An initial supply of parts required to complete this recall will be pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin the week of May 6, 2002. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
SERVICE PROCEDURE
1. Open the hood.
2. Remove the fuel pump relay from Junction Block # 2.
3. Start the engine and let it run until it stalls.
4. Turn the ignition key and crank the engine an additional 3 seconds to ensure that the fuel pressure has been relieved.
5. Turn the ignition to the OFF position.
6. Disconnect the negative battery cable.
7. Raise the vehicle on a suitable hoist.
8. Clean all of the fuel filter connections and the surrounding areas before disconnecting the fuel pipes in order to avoid possible contamination of the fuel system.
Important:
The quick connect retainers will remain on the fuel filter when the fuel pipes are disconnected in the next step.
9. Squeeze the tabs on the retainers inward and disconnect both fuel pipes from the fuel filter.
10. Remove the white retainers from the fuel filter and discard.
11. Install the new blue retainers on the fuel filter.
12. Connect both fuel pipes to the fuel filter and tug firmly on the pipes to ensure that they are fully engaged.
13. Lower the vehicle.
14. Connect the negative battery cable.
15. Install the fuel pump relay in the junction block.
16. Turn the ignition to the ON position and check for leaks.
17. Install the GM Recall Identification Label.
RECALL IDENTIFICATION LABEL - For US and IPC
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request Item Number 5-1015 when ordering.
Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.
RECALL IDENTIFICATION LABEL - For CANADA
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday - Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
CLAIM INFORMATION
Submit a Product Recall Claim with the information shown.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
CUSTOMER NOTIFICATION - For US and CANADA
Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter shown in this bulletin).
CUSTOMER NOTIFICATION - For IPC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act For owners outside these areas, dealers should notify customers using the sample letter.
DEALER RECALL RESPONSIBILITY - For US and IPC (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
DEALER RECALL RESPONSIBILITY - ALL
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This can be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
DISCLAIMER