Campaign - Potential Painted Roof Separation: Overview
Subject:
Customer Satisfaction - Painted Roof Adhesive Separation
# 05112D - (06/23/2006)
Models:
2005-2006 CHEVROLET CORVETTE WITH PAINTED ROOF
This bulletin is being revised to include Z06 vehicles. A new procedure and labor time have been added. Discard all copies of bulletin 05112C, issued June 2006.
THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2007.
Condition
On certain 2005-2006 Chevrolet Corvette vehicles, the painted roof panel may separate from its frame in some areas if it is exposed to stresses along with high temperature and humidity. The occupants of the vehicle may notice one or more of these symptoms: a snapping noise when driving over bumps, wind noise, poor roof panel fit, roof panel movement/bounce when a door or hatch is closed, or a water leak in the headliner.
Correction
Dealers are to apply adhesive foam to ensure proper adhesion, or in a small number of vehicles, replace the roof panel.
Vehicles Involved
Involved are certain 2005-2006 Chevrolet Corvette vehicles with a painted roof and built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.] For US and Canada: For GM dealers, Canadian Saab, and Canadian Saturn retailers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete vehicle identification number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. For US Saturn retailers only, the involved vehicles are provided in a Facility VIN List file sent to you at your current email address. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
For Export: For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete vehicle identification number, customer name and address data has been prepared, and is being furnished to involved dealers. Dealers will not receive a report with the bulletin if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Special Tool
Beginning the week of February 13, 2006, each dealer will be shipped a Two-Part Adhesive Applicator Gun, BO-48206, for use in this recall. This tool is being furnished at no charge. Additional tools, if required, may be purchased by contacting SPX Kent-Moore at 1 800 468-6657.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product claim with the information shown.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Responsibility All
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through March 31, 2007.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to March 31, 2007, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer