Owner Letter
Owner LetterAugust 2010
Dear General Motors Customer:
As the owner of a 2004 Cadillac XLR or Chevrolet Corvette, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2004 Cadillac XLR and Chevrolet Corvette vehicles may have a fuel tank leak at the quick connectors that are used to link the left and right fuel tanks. The customer may notice a fuel odor while the vehicle is being refueled, driven, or after it is parked. If the leak becomes large enough, a small amount of fuel may be observed dripping on the ground. The leak may also result in a diagnostic code being set and the illumination of the Check Engine light on the instrument cluster.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the fuel tank connectors. If this condition occurs on your 2004 model year Cadillac XLR or Chevrolet Corvette vehicle within 10 years of the date your vehicle was originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by August 31, 2011.
If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Scott Lawson
Director,
Customer and Relationship Services
Enclosure
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