Campaign - Fuel Tank Connector Warranty Extension: Overview
SPECIAL COVERAGEBulletin No.: 10150
Date: August 13, 2010
Subject: 10150 - Special Coverage Adjustment - Fuel Tank Quick Connector Leak
Models:
2004 Cadillac XLR
2004 Chevrolet Corvette
Condition
Some 2004 model year Cadillac XLR and Chevrolet Corvette vehicles may have a fuel tank leak at the quick connectors that are used to link the left and right fuel tanks. The customer may notice a fuel odor while the vehicle is being refueled, driven, or after it is parked. If the leak becomes large enough, a small amount of fuel may be observed dripping on the ground. The leak may also result in a diagnostic code being set and the illumination of the Check Engine light on the instrument cluster.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the leaking fuel tank. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 16, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 16, 2010, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2004 model year Cadillac XLR and Chevrolet Corvette vehicles built within the following VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link on the Global Warranty Management application within GlobalConnect. Special Coverage Adjustments are displayed in the Applicable Warranties section.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
* Less than 30% of vehicles requiring tank replacement will require this.
** Less than 25% of vehicles will require this.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Service Procedure
1. Determine if the left or right fuel tank is leaking. Refer to Fuel Tank Leak Test in SI for diagnostic information.
- If the left or right fuel tank is leaking, proceed to Step 2.
- If the fuel tanks are not leaking, no further action is required.
2. Remove the left or right fuel tank from the vehicle. Refer to Fuel Tank Replacement - Left Side or Fuel Tank Replacement - Right Side in SI.
3. Install the new fuel tank. Refer to Fuel Tank Replacement - Left Side or Fuel Tank Replacement - Right Side in SI.
Claim Information
1. Submit a claim using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by August 31, 2011. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 160,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Disclaimer