Campaign - Differential Pinion Gear Washer Replacement: Overview
Customer Satisfaction - Differential Pinion Gear Washers (GM ODC ONLY) # 04064 - (Aug 10, 2004)04064 - Differential Pinion Gear Washers
2004 Chevrolet Aveo
Condition
GMDAT has decided that certain 2004 Chevrolet Aveo model vehicles were built with pinion gear washers that do not meet engineering specifications. The suspect washer can become damage due to stress and be ejected from the differential assembly.
Correction
Dealers are to replace the differential pinion gear washers.
Vehicles Involved
Involved are certain 2004 Chevrolet Aveo model vehicles built within the VIN breakpoints shown.
Important
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number, Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared and are being furnished to involved dealers with the program bulletin. The customer name and address data will enable dealers to follow up with customers involved in this program. Any dealer not receiving a computer listing with the program bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.
Parts Information
Claim Information
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.