D.Exchange Procedure

Once the above preliminary diagnosis and/or repairs are made and an exchange unit is still deemed necessary.

Call Borg-Warner Automotive Transmission Systems at:
1-800-356-7301



IMPORTANT: Prior to calling, fill out the VEHICLE/DEALER INFORMATION FORM, as well as the remainder of the information requested on the attached Warranty Information Reporting Form. (See attachment.)

If no one is available to answer your call leave a message on the recording machine, and you will be contacted.

After obtaining the necessary information (Reporting Form) Borg Warner will arrange to ship an exchange unit to your dealership and will provide your dealership with an authorization number. This number must be written on the transmission case cover, before returning the unit to Borg-Warner.

Once the exchange unit is received, the removed transmission is to be shipped truck freight to:

BORG-WARNER AUTOMOTIVE TRANSMISSION SYSTEMS 5401 Kilgore Ave. Muncie, IN 47302

To increase the effectiveness of the program, the removed unit should be returned IMMEDIATELY. Failure to return the removed unit will result in the dealership being billed $700.00 for the unit furnished.
The removed unit must be returned complete, as removed from the vehicle without examination of the unit. Dealerships returning units that have been even partially disassembled, excluding the removal of the shift lever during removal of the transmission from the vehicle, will be judged as violating this procedure and as such will be subject to being billed for all materials furnished.












The exchange unit will have an envelope attached to it. This envelope will contain:

- Return shipping label
- Reporting form
- Return shipping carrier information
- Complaint tag
- Leak identification charts
- Identification tag explanation chart