Sample Press Release & Instructions For Reimbursement Form
SAMPLE PRESS RELEASEDETROIT -- GENERAL MOTORS IS MAKING AVAILABLE A SPECIAL
POLICY OF FIVE YEARS OR 50,000 MILES TO COVER A TEMPORARY
REDUCTION IN POWER STEERING ASSIST ON SOME 4.6 MILLION GM
FRONT-WHEEL DRIVE CARS PRODUCED BETWEEN 1982 AND 1985.
SOME OF THE VEHICLES MAY EXPERIENCE REDUCED POWER
STEERING ASSIST UPON FIRST STARTING THE CAR, PRIMARILY IN COLD
WEATHER. ONCE THE SYSTEM WARMS UP -- USUALLY IN ONE OR TWO
MINUTES -- NORMAL POWER STEERING ASSIST IN RESTORED. THE
PHENOMENON DOES NOT OCCUR WHILE THE VEHICLE IS BEING DRIVEN
AFTER WARMUP.
GM DEALERS WILL REPAIR FREE OF CHARGE POWER STEERING
SYSTEMS THAT EXHIBIT THE PROBLEM FOR FIVE YEARS OR 50,000
MILES, WHICHEVER COMES FIRST. GM WILL REIMBURSE OWNERS WHO IN
THE PAST PAID TO HAVE THE PROBLEM CORRECTED, WITHIN THE TIME
AND MILEAGE LIMITS OF THE SPECIAL POLICY, PROVIDED THEY
PRESENT PROPER RECEIPTS TO THEIR DEALER.
SPECIFIC MODELS INCLUDED ARE AS FOLLOWS:
^ 1982-84 BUICK SKYHAWK, SKYLARK AND CENTURY; CADILLAC
CIMARRON; CHEVROLET CAVALIER, CITATION AND
CELEBRITY; OLDSMOBILE FIRENZA, OMEGA AND CUTLASS
CIERA; AND PONTIAC SUNBIRD, PHOENIX AND 6000 MODELS.
^ 1985 BUICK ELECTRA, CADILLAC DEVILLE AND OLDSMOBILE
NINETY-EIGHT MODELS.
INSTRUCTIONS
1. R.O. NUMBER & DATE! The dealership should enter the R.O. Number and Date of the owner's or dealer's paid receipt for invoice.
2. REQUEST DATE (MONTH, DAY): Date owner or dealer requested reimbursement.
3. VEHICLE IDENTIFICATION NUMBER: VIN involved.
4. MILEAGE: Enter mileage at time of transaction. (If not available, enter "0". 5. FC Code is preprinted on form.
6. LABOR OPERATION NO. - Use T1303.
7. & 8. SUBLET DMN & LINE TOTAL: Enter total amount of reimbursement. (Do not enter parts or labor hours on claim.)
9. AUTH CODE: If the amount of reimbursement approved is $500 or less, no authorization is needed. If the amount exceeds $500, contact Chevrolet Branch Customer Assistance Representative for instructions.
10. REQUESTED REIMBURSEMENT: Dealer Service Manager enter amounts determined from owner supplied invoices or paid receipts, which are covered.
11. APPROVED AMOUNT & 740 STAMP: Dealer Service Manager to determine based on reimbursement policy of this bulletin. If the total amount exceeds $500, contact Chevrolet Branch Customer Assistance Representative for instructions.
12. See Item 11 to determine need for authorization.
13. DEALER REFERENCE INFORMATION:
A. Enter Document Number and Line Number on which claim was submitted.
B. Enter Claim Memo Number and Date when claim is credited.
C. Enter Number of Dealer Check to Owner, if applicable. Date Check was written, if applicable. Date copy of Check was attached to OWNER REQUEST FOR REIMBURSEMENT file.
14. OWNER INFORMATION (must include telephone number).
15. DEALER INFORMATION & SERVICE MANAGER SIGNATURE: To be completed by Service Manager.
16. EXPLAIN: Should the Dealer Service Manager determine, after review of owner's invoices/receipts, that the reimbursement case is not eligible; Service Manager should write reason on worksheet, explain to owner, and place a copy of the worksheet in the file.
If the amount approved by the Chevrolet Representative is different from the amount determined by the dealer, the Chevrolet Representative will provide a reason as an explanation to the owner.
17. The Dealer is then to issue the owner a check for reimbursement in the approved amount. A copy of the check issued to the owner is to be attached to the Dealer's file copy of the request within 30 days after Dealer credit is received and retained for 24 months from date of credit.