Defect Description & Vehicles Involved

CONDITION

General Motors has determined that certain 1994 model Fleetwoods may have the transmission shift linkage improperly adjusted. This mis-adjustment may allow transmission fluid to leak into an incorrect hydraulic circuit while the vehicle is being operated. Continued operation with hydraulic pressure in the wrong circuit could lead to a burnt low/reverse clutch which would make the transmission inoperative in reverse.

DEALER ACTION

To correct this condition, dealers are to inspect the transmission fluid for signs of heat (burned fluid) and properly adjust the transmission shift linkage on all affected vehicles as per the Service Procedure section of this bulletin. However, if the transmission fluid shows signs of excessive heat, a replacement transmission should be installed.

VEHICLES INVOLVED

All 1994 model Fleetwoods within the following VIN range require this campaign:

From RR700001 Through and Including RR71O577

All vehicles indicated on your Dealer List require this campaign; other suspect vehicles should be checked for campaign involvement prior to sale or service utilizing the Vehicle Information Service System (VISS).

DEALER LIST

A list of involved vehicles, which our records indicate were sold by or shipped to you, is enclosed for your follow-up. This list contains owner names, addresses and telephone numbers obtained from Cadillac delivery records. Dealers are to contact the owners of the vehicles indicated on their list and arrange for the campaign correction to be performed as soon as possible. If no list is enclosed, none of the involved vehicles are known to be in your area at this time.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

OWNER NOTIFICATION

Owners of vehicles affected by this campaign will be notified by letter from Cadillac Motor Car Division. A copy of the owner letter is included.

COURTESY TRANSPORTATION

The availability of courtesy transportation to owners of vehicles involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these owners clearly understand that courtesy transportation is available and will be provided upon request at no charge to the owner.

To support dealer efforts in this regard, Cadillac has made specific adjustments to allow payment of courtesy transportation claims related to the completion of this campaign even though the labor time involved may be less than two (2) hours. Dealers should submit such claims in the normal manner and appropriate credit will be issued.